Because of my insurance experience, I was asked to join the training staff at Mount Sinai Hospital’s Faculty Practice Associates.
At Mt. Sinai, I was responsible for training 150 support staff members in 75 specialty offices. I taught healthcare revenue cycle management – from patient registration to collections. This included: demographic and insurance capture, CPT and ICD coding, claims submission, payment application, and collections.
Because of my success at Mt. Sinai, I was recruited to head medical billing operations for the Cardiology division of St. Luke’s Roosevelt’s Medical Center (now part of the Mount Sinai Health System). Using my insurance knowledge and the IDX healthcare billing system, I increased revenue by 300%. The news quickly spread around the medical center, and doctors from other departments were beating down my door – asking me to run their billing operations.
I developed a reputation in the revenue cycle management community, and I was recruited to head medical billing operations for Columbia University Medical Center’s Orthopaedics practice. Using IDX on a IBM token ring network, I was able to significantly increase their annual revenue. Columbia often collaborated with IBM and Microsoft on new tech initiatives, and it’s where I developed my love of tech.
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